Role play:Solving problems

                                                      Role play:

Customer: Hello, I'm very angry because yesterday I ordered a netbook but i have a big problem, the display doesn't work. This is the second time when it happens.

Tech support:I'm very sorry, today we will send a technical person to your house to solve the problem and if he cant solve it we will send another one and we can add a discount. Give me your telephone number or your address.

Customer:I live in 30 Greenpark Chicago Illinois and my telephone number is 0151226310. How much time i need to wait?

Tech support: The technician will arrive in 2-3 hours, just be patient please.

Customer:Ok thank you very much for your help

Tech support: Have a nice day goodbye.

Useful Language

                                              Customer complaints


Taking a call: Agafant una trucada

(Name) speaking:Parlar

How can / may I help you? Com et puc ajudar?

Asking to wait: Dir que s'esperi

Hold the line,please: No pengis la trudaca

Just a moment,please:Espera't un moment si us plau.

Asking for personal details :Preguntar per informacio personal

Can i have your name?:Puc saber el teu nom?

Can I have your adress? Puc saber la teva adreça?

Asking for information: Preguntar per informacion

What seems to be the problem? Quin tipus de problema tens

Complaining Queixes
I'm afraidit doesn't work properly. Estic preocupat de que no funcioni aviat

I guess the product is faulty. Jo penso que el producte es defectuos.

I'd like to change / return the item M'agradarie cambiar / tornar l'objecte.

I'd like to have a refund: M'agradarie que em tornesiu els diners

Apologizing Disculpar-se

I'm sorry to hear that: Em sap greu sentir aixo

Sorry, but that's our return policy: Perdo pero aixi es la nostra politica

Thank you for being so patient. Gracies per ser pacient